Improving Oracle Primavera Global Support Standards

Improving Oracle Primavera Global Support Standards 2017-12-19T17:01:30+00:00

Project Description

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Overview

Multinational construction and infrastructure company, Lend Lease, identified the transformation of their Oracle Primavera support service delivery model as an opportunity for significant business improvement.

After analysing the support options available, Lend Lease looked to an innovative, outsourced partner model for the flexibility, specialized capability and deep application knowledge required.

The partnership they forged with Prescience Technology is already helping Lend Lease to realise the benefits of improved internal service levels, as well providing an easily manageable, SLA driven, specialised and responsive support desk.

Project Details

CLIENT

Lend Lease

INDUSTRY

Construction & Infrastructure

APPLICATION

Oracle Primavera P6, Deltek Acumen Fuse

SOLUTION

PrescienceAdvantageĀ® Elite Support

The Challenge

Lend Lease was faced with the business challenge of ensuring that over 1,300 Oracle Primavera users across the globe would be effectively supported, and a 40,000-project Oracle Primavera database would be administered and managed using industry best practices.

As the company continued to see increases in the use of Oracle Primavera around the world, the importance of developing an effective and sustainable support and administration model became a business priority. Another priority was the development of a model that had the necessary service level agreements and targets for increased efficiency.

ā€œWhen we chose Prescience Technology we established aggressive targets that would ensure that they had to deliver to the high standard we required from our partner. We have been immensely impressed… They have maintained the 95% response and resolution clause specified and these key quick wins are adding significant value to our organisation.”

Group Manager, Application Management